The Queen Mary Retail Sales Associate - Part Time in Los Angeles, California

Business Unit:

Queen Mary


Retail Sales Associate - Part Time


The Queen Mary


Long Beach

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The Queen Mary



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The Opportunity We are currently looking for a Retail Sales Associate to join our team at the legendary Queen Mary for our on a Part Time basis. The Retail Sales Associates are responsible for providing first class service while completing transactions in a quick, efficient, courteous and professional manner.

Job Responsibilities Key responsibilities of a Retail Sales Associate include: • Greeting guests in a warm and friendly manner, acknowledging them upon arrival • Performing all functions relating to the handling of merchandise or cash in accordance with company policy • Contributing to the overall display and presentation efforts within the store environment, including stocking/replenishing merchandise, following visual merchandising guidelines, and general store housekeeping duties • Participating in physical inventory counts as required • Communicating all merchandise needs or issues as appropriate to managers • Collecting payment and providing change in a timely and courteous manner • Balancing end-of-day paperwork, including cash, credit cards, and discount coupons with minimal errors, overages or shortages • Answering the telephone in a professional manner and assisting guests with any questions, directions, etc. • Listening and responding to guest inquiries using a positive, clear speaking voice • Maintaining an up to date working knowledge of all property amenities as well as any special events

Job Requirements The ideal Retail Sales Associate will have 1 – 2 years of retail cashier and/or sales experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who have a passion for delivering excellent service.

The minimum qualifications for this position are:

• High school degree or equivalent • Basic computer skills • Ability to perform job functions with attention to detail, speed and accuracy • Must possess basic math skills and have the ability to handle money • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice • Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents as well as converse comfortably with customers • Must have the ability to work a varied schedule that will include evenings, nights, and weekends
• Requires the ability to lift and/or move up to 20 pounds • Requires the ability to bend, twist and stand to perform normal job functions • Customer service and cash handling experience preferred

An Equal Opportunity Employer

About the Queen Mary Located in the Port of Long Beach, the Queen Mary features a rich maritime history, authentic Art Deco décor, and stunning views of the Pacific Ocean and Long Beach city skyline. At the time of her maiden voyage in May of 1936, she was considered the grandest ocean liner ever built. Today the Queen Mary is one of Los Angeles’ major attractions, drawing visitors from around the world. The Queen Mary boasts 346 staterooms spanning three decks including nine full suites which have hosted a variety of colorful characters from World War II leaders to British royalty and the stars of Hollywood’s golden era. The ship also features 80,000 square feet of event space in 17 remarkable Art Deco salons as well as a tri-level, 45,000-square-foot Exhibit Hall; signature restaurants including the award-winning Sir Winston’s and Chelsea Chowder House & Bar; and a selection of retail shops. History buffs enjoy the ship’s museum and Behind the Scenes tour, while guests of all ages love the Ghosts and Legends tour and special events such as Scottish Festival, Dark Harbor, and concerts that are hosted on or by the ship throughout the year.